Shipping policy
Shipping Policy
Thank you for visiting and shopping at Hooked Strands Crochet.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 5-7 business days of receipt. Orders are not processed or shipped from Friday, 5 pm PST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.
Shipping rates and delivery estimates
Packages are sent via USPS
Shipping charges for your order will be calculated and displayed at checkout.
*Free shipping on orders of $50 or more. Upgrades are available at checkout at the customer's expense, Upgrades do not alter the processing times
Overnight delivery is only available for orders with delivery addresses within the continental United States.
Shipment to P.O. boxes or APO/FPO addresses
Hooked Strands Crochet ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Hooked Strands Crochet is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
Hooked Strands Crochet is not liable for any products damaged or lost during shipping. If you
received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the continental US.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Hooked Strands Crochet will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please follow the steps below
- Confirm we were given the correct address
- See if someone else accepted delivery (neighbor, another family member, office at condo / apartment)
- Look around the delivery location
- Contact the carrier
- If the above steps have not produced the package please email us at hookedstrandscrochet@gmail.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.